No Stress Tech Privacy Policy
Privacy Policy
No Stress Tech respects your privacy and is committed to handling your personal information carefully and responsibly.
This Privacy Policy explains how No Stress Tech collects, uses, stores and protects personal information when you use our website, contact us, book a service, submit an online form, receive remote support or use our in-home technology support services.
Last updated: 21 August 2026About No Stress Tech
No Stress Tech provides friendly in-home and remote technology support for homes, seniors, families and home offices across Bendigo and surrounding areas.
This may include help with computers, laptops, phones, tablets, printers, Wi-Fi, email, accounts, online forms, scam concerns, virus or pop-up issues, new device setup, care plans and general technology support.
What personal information we collect
No Stress Tech may collect personal information such as:
- Your name
- Phone number
- Email address
- Suburb, postcode or service address
- Details about the technology issue you need help with
- Appointment or booking details
- Notes about previous jobs or support requests
- Information you provide through website forms, email, SMS, phone calls or in person
- Basic payment or invoice details
- Device or technical information needed to provide support
When helping with technology issues, you may also choose to show or provide access to information on your device, email account, documents, photos, browser, cloud storage, online accounts or software. No Stress Tech will only access information that is reasonably needed to provide the requested support.
How We Collect and Use Personal Information
How we collect personal information
No Stress Tech may collect personal information when you:
- Submit a contact form or callback request on our website
- Call, SMS or email us
- Book an appointment
- Receive in-home or remote support
- Ask for help with a computer, phone, printer, email account, online form or other device
- Sign up for a care plan or ongoing support service
- Provide feedback or leave a review
- Interact with our website, advertising or social media pages
We may also collect basic website and analytics information, such as pages visited, general location information, device/browser type and how people found the website. This helps us understand how the website is being used and improve our services.
Why we collect personal information
No Stress Tech collects and uses personal information to:
- Respond to enquiries
- Book and manage appointments
- Provide in-home or remote technology support
- Diagnose and troubleshoot technology issues
- Send quotes, invoices, receipts or service notes
- Follow up after a job
- Manage care plans or ongoing support
- Keep records of previous work completed
- Improve our website, services and customer experience
- Meet legal, accounting, insurance or business record requirements
- Protect our business, customers and systems from misuse, scams or security issues
Website Forms, CRM and Remote Support
Website forms and CRM
No Stress Tech uses website forms to collect enquiry and callback information. When you submit a form, the information you provide may be sent to No Stress Tech by email and/or stored in systems used to manage enquiries, contacts, bookings and customer records.
No Stress Tech may use customer relationship management, booking, invoicing, email, website, analytics or support tools to help manage the business. These systems may include services such as HubSpot, SureForms, WordPress, email hosting, calendar tools, payment/invoicing tools, remote support tools or similar business software.
These tools are used to help manage customer enquiries, service history, appointments, follow-ups and business administration.
Remote support
If you request remote support, No Stress Tech may use remote access software to view or control your device with your permission.
Remote support will only be provided when you have requested or approved it. During a remote support session, No Stress Tech may be able to see information displayed on your screen. You should close any private or sensitive information that is not relevant to the support request before the session begins.
No Stress Tech will not intentionally access, copy, download or store personal files unless it is reasonably necessary for the support you have requested and you have given permission.
Sensitive Information and Payments
Sensitive information
No Stress Tech does not usually need to collect sensitive information.
However, while providing technology support, you may show or mention sensitive information, such as health information, financial information, identity documents, account details, scam reports or personal documents.
No Stress Tech will only handle this type of information where it is necessary to provide the support you have requested, and will take reasonable steps to treat it carefully.
Payment and invoicing information
No Stress Tech may collect information needed to provide quotes, invoices and receipts. This may include your name, contact details, service details, invoice amount, payment status and related transaction information.
No Stress Tech does not intentionally store full credit card details. If card payments are accepted through a third-party payment provider, that provider is responsible for processing the payment securely.
How We Store, Protect and Share Information
How we store and protect information
No Stress Tech takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include:
- Using password-protected systems
- Using multi-factor authentication where practical
- Limiting access to customer information
- Using reputable third-party business software
- Keeping devices and accounts reasonably secure
- Maintaining appropriate business processes for customer records
No method of electronic storage or transmission is completely secure, but No Stress Tech aims to handle personal information carefully and responsibly.
When we may share personal information
No Stress Tech does not sell your personal information.
We may share personal information only where reasonably necessary, such as with:
- Service providers who help run the business, such as website, email, CRM, booking, invoicing, payment, analytics or remote support providers
- Software or hardware vendors when needed to troubleshoot an issue you have asked us to help with
- Account or service providers where you have asked us to assist with a support request
- Professional advisers, insurers or accountants where required for business purposes
- Authorities or regulators where required by law
- Other parties with your permission
Where possible, only the information needed for the specific purpose will be shared.
Website Data, Reviews and Third-Party Services
Third-party services and websites
The No Stress Tech website may contain links to third-party websites, such as Google, social media platforms, software providers, payment services or other external services.
No Stress Tech is not responsible for the privacy practices or content of third-party websites. You should review their privacy policies if you provide information to them.
Cookies, analytics and website data
The No Stress Tech website may use cookies, analytics tools or similar technologies to understand website traffic, improve the website and measure marketing performance.
This may include general information such as browser type, device type, pages visited, approximate location, referral source and time spent on the website.
You can usually adjust your browser settings to block or delete cookies, but some website features may not work as intended.
Google reviews and social media
If you leave a Google review, Facebook comment, social media message or other public feedback, that information may be visible publicly depending on the platform and your privacy settings.
No Stress Tech may respond to reviews or comments, but will avoid sharing unnecessary personal information in public responses.
Accessing, Correcting and Retaining Your Information
Accessing or correcting your information
You can contact No Stress Tech to ask what personal information we hold about you, or to request that information be corrected if it is inaccurate, out of date or incomplete.
We may need to verify your identity before providing access to information or making changes.
How long we keep information
No Stress Tech keeps personal information for as long as reasonably needed for the purposes described in this policy, including customer service, business records, accounting, legal, insurance and support history purposes.
When information is no longer needed, No Stress Tech will take reasonable steps to delete it, de-identify it or securely dispose of it.
Changes to this Privacy Policy
No Stress Tech may update this Privacy Policy from time to time to reflect changes in our services, website, systems or legal requirements.
The latest version will be published on this website with the updated date shown at the top of the policy.
Privacy Questions or Concerns
If you have a question, concern or complaint about how No Stress Tech handles your personal information, please contact us first so we can try to resolve it.
No Stress Tech
Bendigo, Victoria
Phone: 0403 223 210
Email: [email protected]
We will aim to respond within a reasonable time.